Privacy, Returns & Shipping Policy

Effective Date: September 8, 2026

Welcome, and thank you for shopping with us. We believe you deserve to know exactly how we handle your personal information, what to expect when you need to return a purchase, and how we get your order from our hands to your door. This document brings all three of those topics together in one place — written in plain language, so it's easy to understand. By browsing our website or placing an order, you agree to the practices described below. If you have any questions, our contact information is listed in Section 4.

SECTION 1

Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or make a purchase, how we use it, and the rights you have over your own data. We comply with the Oregon Consumer Privacy Act (OCPA) and other applicable provisions of Oregon law, including ORS Chapter 646A.

1.1   Information We Collect

We collect two types of information:

Information you give us directly:

• Name and contact details — your first and last name, email address, phone number, and billing or shipping address.

• Payment information — credit or debit card details, or other payment method data. Note: full payment card numbers are processed by our payment processor and are not stored on our servers.

• Order details — items purchased, order history, and any special instructions you provide.

• Communications — messages you send us via email or contact forms, including customer service inquiries.

Information collected automatically when you visit our site:

• Device and browser data — IP address, browser type, operating system, and device identifiers.

• Browsing behavior — pages viewed, time spent on pages, links clicked, and referring URLs.

• Cookies and similar technologies — small files placed on your device that help us remember your preferences and understand how our site is used (see Section 1.4 for details).

1.2   How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling your orders — processing payments, arranging shipments, and sending order confirmations and tracking updates.

• Customer service — responding to your questions, resolving issues, and processing returns or exchanges.

• Marketing communications — sending you promotional emails, special offers, or news about our products, but only if you have opted in. You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

• Improving our website — analyzing usage data to understand what's working well and where we can do better.

• Legal compliance — meeting our obligations under Oregon law and other applicable regulations.

1.3   How We Share Your Information

We do not sell your personal information to third parties — ever. We only share your data in the limited circumstances described below:

• Payment processors — we share payment information with our payment processing partners solely to authorize and complete your transactions. These partners are bound by strict data security standards.

• Shipping carriers — we share your name and delivery address with the carrier(s) fulfilling your shipment (such as USPS, UPS, or FedEx) to get your order to you.

• Service providers — we may use trusted third-party vendors to help operate our website or email systems. These

1.4   Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your browser — to enhance your experience. Here is how we use them:

Cookie Types and Purpose

Essentials: Required for the site to function (e.g., shopping cart, secure login). These can not Opt Out

Analytics: Help us understand how visitors use our site so we can improve it. Yes, Can Opt Out

Marketing/Preference: Remember your preferences and show you relevant content. Yes, Opt Out

To opt out non-essential cookies: You can adjust your browser settings to block or delete cookies at any time. You may also use the cookie preference controls available on our website. Please note that disabling certain cookies may affect the functionality of the site.

1.5   Data Security

We take the security of your information seriously and use industry-standard measures to protect it, including:

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our website is encrypted.

• Secure payment processing — payment card data is handled by PCI-DSS compliant third-party processors. We do not store full card numbers on our systems.

• Access controls — access to customer data is limited to authorized personnel who need it to do their jobs.

• Data retention — we retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

While we work hard to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for any account you create with us and to keep it confidential.

1.6   Your Rights Under Oregon Law

If you are an Oregon resident, the Oregon Consumer Privacy Act (OCPA) gives you the following rights regarding your personal data:

• Right to Know — you may request confirmation of whether we process your personal data and receive a copy of that data.

• Right to Correct — you may ask us to correct inaccurate personal information we hold about you.

• Right to Delete — you may request that we delete your personal data, subject to certain legal exceptions.

• Right to Opt Out — you have the right to opt out of the sale of your personal data. We do not sell personal data, but you may still submit this request.

• Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the information in Section 4. We will respond to verified requests within 45 days, as required by Oregon law, and will not charge a fee for a first request in any 12-month period.

1.7   Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. This is consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it promptly.

1.8   Third-Party Links

Our website may contain links to third-party websites (for example, social media pages or carrier tracking portals). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site before providing your personal information.

1.9   Privacy Contact Information

To submit a privacy request or ask questions about this policy, please use the contact details listed in Section 4 of this document. Please include "Privacy Request" in the subject line of your message so we can route it appropriately.

SECTION 2

30-Day Return Policy

We want you to love what you ordered. If something isn't right, we're here to help. Please read the details below so you know exactly what to expect when initiating a return.

2.1   Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 30 days of the confirmed delivery date of your order.

• Items must be unused, unworn, and unwashed.

• Items must be in their original packaging with all original tags still attached.

• Items must be free of damage, odors, or alterations not present at the time of delivery.

2.2   Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Final sale items — clearly marked as such at the time of purchase.

• Digital downloads — all digital products are non-refundable once accessed or delivered.

• Personalized or customized items — any item made to order, engraved, monogrammed, or otherwise customized to your specifications.

• Items explicitly marked non-returnable at the time of purchase on the product page.

If you're unsure whether your item qualifies for a return before you purchase, feel free to reach out to us — we're happy to clarify in advance.

2.3   How to Initiate a Return

Starting a return is simple. Follow these steps:

1. Email our customer service team at [email protected] with the subject line: "Return Request — Order #[Your Order Number]"

1. In your message, include your order number, the item(s) you wish to return, and a brief reason for the return.

1. Our team will respond within 2 business days with return authorization and instructions, including the return shipping address.

1. Pack the item securely and ship it using a trackable method. Hold on to your tracking number until the refund is confirmed.

Please do not ship items back before receiving return authorization — unauthorized returns may experience delays.

2.4   Refund Timeline and Method

Once we receive your returned item, our team will inspect it within 1–3 business days. After inspection:

• If approved, your refund will be processed within 5–10 business days.

• Refunds are issued to the original payment method used at checkout.

• Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

• You will receive an email confirmation when your refund has been issued.

If an item is returned in a condition that does not meet our eligibility requirements, we will notify you and, at our discretion, return the item to you or decline the refund.

2.5   Exchanges

We do not process direct exchanges at this time. For the fastest service, we recommend that you return the unwanted item for a refund (following the steps in Section 2.3) and place a new, separate order for the correct item. This ensures you receive the right product as quickly as possible without waiting for a back-and-forth exchange process.

2.6   Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

Reasons for Return and Who Pays for Return?

Customer changed mind, wrong size, or personal preference: Customer is responsible

Item arrived defective or damaged: We cover it — see Section 2.7

We Ship the Wrong Item: We cover it — see Section 2.7

Please Note: Any Fraudulent Return that has been damaged on purpose will not be refunded. You MUST contact the Shipping Carrier, Who derived your merchandise and start a claim with them. You must explain how the parcel got damaged, take photos before opening the package, and then take photos of the "Said" merchandise you have legally claimed was damaged in transit. You must contact us and provide the person you talked to, their full name and contact number, your conversation and date of call, and when you received your package. WE HAVE THE RIGHT TO REFUSE THE RETURN IF WE THINK IT IS FRAUDULENT.

We recommend using a trackable shipping service for all returns, as we cannot be responsible for packages lost in transit on their way back to us.

2.7   Damaged or Defective Items

Important — Act Within 7 Days

If your order arrives damaged, defective, or materially different from what was described, you must contact us within 7 days of the confirmed delivery date to qualify for a full refund or replacement at no cost to you.

When reporting a damaged or defective item, please:

1. Email us at [[email protected] with the subject line: "Damaged/Defective Item — Order #[Your Order Number]"

1. Include clear photographs showing the damage or defect.

1. Describe the issue briefly.

Upon verification, we will either issue a full refund to your original payment method or send a free replacement, whichever you prefer. We will provide a prepaid return shipping label if the item needs to be sent back.

2.8   Your Oregon Consumer Rights

This Return Policy is designed to work alongside your rights as a consumer. Nothing in this policy limits or waives any rights you may have under Oregon law. Oregon consumers may have additional remedies available to them under the Oregon Unlawful Trade Practices Act (ORS Chapter 646) and other applicable statutes.

SECTION 3

SHIPPING POLICY

We're committed to getting your order to you quickly and without surprises. Here's everything you need to know about how we handle shipping.

3.1   Free Standard Shipping (Contiguous U.S.)

We offer free standard shipping on all orders shipped within the contiguous United States (the 48 continental states). There is no minimum order amount required — free shipping applies automatically at checkout, regardless of what you order.

3.2   Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days of the order being placed. Business days are Monday through Friday, excluding federal holidays. You will receive a shipping confirmation email with a tracking number once your order has been handed off to the carrier.

During peak periods (such as holidays or promotional events), processing times may be slightly longer. We'll do our best to communicate any significant delays.

3.3   Standard Shipping Transit Time

After your order has been processed and shipped, the estimated delivery time for standard shipping within the contiguous U.S. is 5–10 business days. Please note that transit times are estimates provided by carriers and may vary based on your specific location, weather conditions, or carrier volume. We cannot guarantee a specific delivery date.

3.4   Expedited Shipping Options

If you need your order sooner, expedited shipping options may be available for an additional charge. Any available expedited methods and their estimated delivery windows will be displayed at checkout. Expedited options are not guaranteed to be available for all products or destinations.

3.5   Alaska, Hawaii, U.S. Territories, and International Orders

Free standard shipping applies to the 48 contiguous states only. For orders shipping to the following locations, shipping rates will be calculated and displayed at checkout:

• Alaska and Hawaii

• U.S. Territories (including Puerto Rico, Guam, and the U.S. Virgin Islands)

• International destinations

For international orders, the customer is responsible for any applicable customs duties, import taxes, or fees assessed by the destination country. These charges are not included in our pricing and are beyond our control.

3.6   PO Boxes and APO/FPO Addresses

We will make every effort to deliver to PO Boxes and APO/FPO military addresses. However, not all carriers service these address types, and certain products may not be eligible for delivery to these destinations. If we are unable to ship to your provided address, we will notify you by email and work with you to find a solution.

3.7   Order Tracking

Once your order ships, you will receive an automated email containing your tracking number and a link to track your package with the carrier. You can use that tracking number directly on the carrier's website for real-time updates. If you did not receive a tracking email, please check your spam or junk folder before contacting us.

3.8   Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, or if your package appears to be lost in transit, please take the following steps:

1. Check around your delivery location and with any household members or neighbors.

1. Wait 24 hours — carriers occasionally mark packages as delivered slightly before physical delivery.

1. Contact us at [email protected] with your order number and tracking information.

We will open an investigation with the carrier on your behalf. We are committed to working with you to resolve the situation as fairly and quickly as possible, though outcomes may depend on the carrier's investigation findings.

Note on Package Theft

If you believe your package was stolen after confirmed delivery, we recommend filing a report with your local law enforcement and checking whether your homeowner's or renter's insurance provides coverage. We will assist however we can with documentation.

3.9   Address Accuracy

It is the customer's responsibility to provide an accurate and complete shipping address at the time of checkout. Please double-check your address before submitting your order — we begin processing orders quickly and may not be able to make changes after an order is placed.

If a package is returned to us by the carrier due to an incorrect or incomplete address provided by the customer, we will notify you by email. Reshipping fees may apply to cover the cost of re-sending the package. If you choose not to have the package reshipped, a refund may be issued minus the original shipping costs incurred by us.

SECTION 4

CONTACT US

Whether you have a question about your order, need to start a return, or want to make a privacy request — we're here to help. Reach out to us using any of the methods below and we'll do our best to respond within 2 business days.

Business Name:  Real Estate and Landscape Photography LLC

Customer Support Email:  [email protected]

Phone:  541-285-6121 (If we do not pick up, leave a message regarding your call. We will get back ASAP)

When contacting us, please include your order number (if applicable) and a clear description of your question or issue. This helps us get you a helpful answer as quickly as possible.

For privacy-related requests specifically, please include the words "Privacy Request" in the subject line of your email so we can prioritize and route it correctly under Oregon's consumer privacy requirements.

SECTION 5

CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy, Return & Shipping Policy at any time. When we make changes, the updated policy will be posted to our website with a revised effective date shown at the top of the document. Changes take effect immediately upon posting unless otherwise stated.

We encourage you to review this policy periodically to stay informed about how we handle your information and what to expect from your shopping experience with us. Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy.

If we make material changes that significantly affect your rights — particularly with respect to your personal data — we will make reasonable efforts to notify you directly, such as by sending an email to the address associated with your account.

We value your trust and look forward to serving you. Thank you for taking the time to read our policies.

If you have any questions or concerns, please "Contact", and we will be happy to help you.

Cheers John