Returns

All about our return policy

Effective Date: September 8, 2026

30-Day Return Policy

We want you to love what you ordered. If something isn't right, we're here to help. Please read the details below so you know exactly what to expect when initiating a return.

2.1   Return Eligibility

IF YOUR PHOTO PRODUCT WAS DAMAGED IN SHIPPING, YOU MUST NOTIFY US AND THE SHIPPING CARRIER IMMEDIATELY. 

To be eligible for a return, the following conditions must be met:

  • The return must be initiated within 30 days of the confirmed delivery date of your order.
  • If "Damaged" You must notify us by Email immediately. If you do not "Contact Us" by Email within 24-120 hours (1-5 days), we understand life can be busy, but we will Not Refund After 5 days if you do not contact us.
  • If you Photo is undamaged, we offer 30-days refund upon approval of Inspection of the returned merchandise.
  • Items must be unused, unworn, and unwashed.
  • Items must be in their original packaging with all original tags still attached.
  • Items must be free of damage, odors, or alterations not present at the time of delivery.

2.2   Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Final sale items — clearly marked as such at the time of purchase.
  • Any Special Order.
  • Calendars.
  • Reduced Sale Items.
  • Damaged/Broken Items (If damaged in "Shipping" You need to contact the shipping carrier and Email Me)
  • Digital downloads — all digital products are non-refundable once accessed or delivered.
  • Personalized or customized items — any item made to order, engraved, monogrammed, or otherwise customized to your specifications.
  • Items explicitly marked non-returnable at the time of purchase on the product page.

If you're unsure whether your item qualifies for a return before you purchase, feel free to reach out to us — we're happy to clarify in advance.

2.3   How to Initiate a Return

Starting a return is simple. Follow these steps:

  1. Email our customer service team at [email protected] with the subject line: "Return Request — Order # [Your Order Number]"
  2. In your message, include your order number, the item(s) you wish to return, and a brief reason for the return.
  3. Our team will respond within 2-5 business days with return authorization and instructions, including the return shipping address.
  4. Pack the item securely and ship it using a trackable method. Hold on to your tracking number until the refund is confirmed.

Please do not ship items back before receiving return authorization — unauthorized returns may experience delays.

2.4   Refund Timeline and Method

Once we receive your returned item, our team will inspect it within 2-5 business days. After inspection:

  • If approved, your refund will be processed within 5–10 business days.
  • Refunds are issued to the original payment method used at checkout.
  • Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
  • You will receive an email confirmation when your refund has been issued.

If an item is returned in a condition that does not meet our eligibility requirements, we will notify you and, at our discretion, return the item to you or decline the refund.

2.5   Exchanges

We do not process direct exchanges at this time. For the fastest service, we recommend that you return the unwanted item for a refund (following the steps in Section 2.3) and place a new, separate order for the correct item. This ensures you receive the right product as quickly as possible without waiting for a back-and-forth exchange process.

2.6   Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

Reasons for Return and Who Pays for Return?

Customer changed mind, wrong size, or personal preference: Customer is responsible

Item arrived defective or damaged: We cover it — see Section 2.7

We Ship the Wrong Item: We cover it — see Section 2.7

Please Note: Any Fraudulent Return that has been damaged on purpose will not be refunded. You MUST contact the Shipping Carrier, Who derived your merchandise and start a claim with them. You must explain how the parcel got damaged, take photos before opening the package, and then take photos of the "Said" merchandise you have legally claimed was damaged in transit. You must contact us and provide the person you talked to, their full name and contact number, your conversation and date of call, and when you received your package. WE HAVE THE RIGHT TO REFUSE THE RETURN IF WE THINK IT IS FRAUDULENT.

We recommend using a trackable shipping service for all returns, as we cannot be responsible for packages lost in transit on their way back to us.

2.7   Damaged or Defective Items

Important — Act Within 5 Days

If your order arrives damaged, defective, or materially different from what was described, you must contact us within 5 days of the confirmed delivery date to qualify for a full refund or replacement at no cost to you.

When reporting a damaged or defective item, please:

  1. Email us at [[email protected] with the subject line: "Damaged/Defective Item — Order #[Your Order Number]"
  2. Include clear photographs showing the damage or defect.
  3. Describe the issue briefly.

You will still have to pay for returning your merchandise; we will inspect it and decide if it qualifies for a return, and you will get the cost of the merchandise plus shipping cost back to your bank account.

Upon verification, we will either issue a full refund to your original payment method or send a free replacement, whichever you prefer. You must provide the cost to ship it back to us. Once we receive your return, we will inspect it and decide if you will receive a refund.

2.8   Your Oregon Consumer Rights

This Return Policy is designed to work alongside your rights as a consumer. Nothing in this policy limits or waives any rights you may have under Oregon law. Oregon consumers may have additional remedies available to them under the Oregon Unlawful Trade Practices Act (ORS Chapter 646) and other applicable statutes.

We value your trust and look forward to serving you. Thank you for taking the time to read our return policies.

If you have any questions or concerns, please "Contact", and we will be happy to help you.

Cheers John